Aim and objectives:
Key health service quality frameworks, including the National Quality and Safety Health Service (NQSHS) Standards and the Royal Australian College of General Practitioner’s Standards for General Practice, require action to address health literacy.
Target group:
A handbook was written for health professionals across Northern NSW for all staff working in health, at all levels.
Method:
Under the accreditation standards, there is an obligation to consumers to provide safe, quality care. This means recognising a consumer’s right to be a partner in their health care. The handbook guides health professionals to enable consumers to make their best health decisions.
Outcomes:
Access to learning material supports the professional development of staff working in healthcare and increases the quality of their work to accommodate the needs of people they serve, in particular people in vulnerable situations.
Added value:
The Handbook is an easy and cost-effective way to upgrade the knowledge, motivation and competency of the health workforce.
