A workshop on conducting court users satisfaction surveys was carried out by the CEPEJ on 17-18 March 2016 at the Council of Europe in Strasbourg, as part of the co-operation projects with Azerbaijan and the Republic of Moldova.* The participants in the workshop, representing CEPEJ pilot courts and other justice stakeholders from Azerbaijan and the Republic of Moldova, were introduced to the objectives and prerequisites of the dialogue with court users, primarily through satisfaction surveys. The CEPEJ pays particular attention to taking into account users’ expectations on the functioning of the courts and to conducting satisfaction surveys. In addition, an assessment of the pilot courts in Azerbaijan and the Republic of Moldova carried out in the second half of 2015 revealed a certain instability of staff, which is an important factor for ensuring the quality of courts. Accordingly, conducting surveys and taking measures to improve the satisfaction of court staff was recommended as part of the court coaching programmes in both countries. The workshop allowed an extended exchange on good practices and lessons learned from implementation of court users’ and staff satisfaction surveys in a number of countries represented by CEPEJ experts, such as Switzerland France, Italy, Estonia and Slovenia. Part of the agenda was dedicated to pilot court coaching on the organisation and conduct of different types of satisfaction surveys.

• Agenda