On 21-22 June 2016, a Working Group meeting on conducting satisfaction surveys in the CEPEJ pilot courts of Azerbaijan was held in Baku. Representatives of 5 CEPEJ pilot courts too part. These courts will autonomously implement satisfaction surveys by the end of the year. Representatives of the Ministry of Justice, the Judicial Legal Council, the Justice Academy, as well as national consultants, also took part in the consultations. Together with the CEPEJ experts and a representative of the State Statistical Committee of Azerbaijan, the participants conducted a thorough examination of different aspects of implementing satisfaction surveys in courts, including the surveys’ objectives and methodologies in respect of different target groups (such as lawyers, staff and users). The CEPEJ experts highlighted the challenges of conducting satisfaction surveys at court level, and also provided advice on how to overcome them, based on their experience and on the best practices collected by CEPEJ.

• Agenda