Expected results

1. Strengthened efficiency and quality of services are achieved through improved evaluation of performance and modernised court management

2. Improved working conditions, transparency, and communication of the judiciary

3. Improved accessibility of the judiciary and user satisfaction

Main activities

  • Launching the JUSTAT autonomous information system for publication of key judicial statistics, technical support to implementation;
  • Updating the policy documents on judicial communication and practical steps for their implementation;
  • Supporting the Working group to report on improving the efficiency of courts and the quality of judicial services in the context of the on-going judicial reforms;
  • Promoting the evaluation of the performance of courts with a view to improving their efficiency and the quality of judicial services;
  • Support to establishing a mechanism for the optimisation of the workload of judges;
  • Support to regular evaluation of the satisfaction of court users and supporting measures suggested by the results of such evaluation;
  • Supporting measures to ensure the centrality of the user in legal proceedings, improving the interaction of judges and court personnel with users, and to facilitate the access to courts for vulnerable people;
  • Enriching the training resources of the National Institute of Justice on CEPEJ tools.  Organising thematic trainings for judges, court staff, and central judicial administration.

Reports and studies

Translated documents

Backlog reduction tool

Guidelines on gender equality in the recruitment and promotion of judges

Guidelines on electronic court filing (e-filing) and digitalisation of courts

Guidelines on videoconferencing in judicial proceedings

Guidelines and comparative studies on the centrality of the user in legal proceedings in civil matters and on the simplification and clarification of language with users

Revised SATURN guidelines for judicial time management (4th revision)

 

CEPEJ Handbook on court dashboards

Good practice guide on enforcement of judicial decisions 

Guidelines for a better implementation of the existing CoE's Recommendation on enforcement 

Guide for implementing SATURN management tools in courts 

Guide on communication with the media and the public for courts and prosecution authorities 

Use of social media by judges. Deontological rules or instructions / relevant case-law 

Guidelines on how to drive change towards Cyberjustice 

Toolkit for supporting the implementation of the Guidelines on how to drive change towards Cyberjustice 

Guidelines to improve judge's skills and competencies, strengthen knowledge sharing and collaboration, and move beyond a culture of judicial isolation 

Case weighting in judicial systems 

SATURN guidelines for judicial time management - comments and implementation examples

Revised SATURN guidelines for judicial time management (2nd revision)

CEPEJ guidelines on judicial statistics (GOJUST)

Checklist for court coaching in the framework of customer satisfaction surveys among court users

Guidelines on the Creation of Judicial Maps to Support Access to Justice within a Quality Judicial System

Handbook for conducting satisfaction surveys aimed at Court users in Council of Europe's member States

Guidelines for a better implementation of the existing recommendation concerning mediation in penal matters

Guidelines for a better implementation of the existing recommendation concerning family mediation and mediation in civil matters

Guidelines for a better implementation of the existing Recommendation on alternatives to litigation between administrative authorities and private parties

Saturn guidelines for judicial time management

Checklist for promoting the quality of justice and the courts