Communication with people from different cultures presents many challenges, and working with refugees raises a number of ethical considerations. 

The first two tools in this section address these issues. You can use them to brief yourself before you start providing language support; you can also consult them as the need arises. The other four tools offer information on four languages spoken by large refugee populations.

Tool 3 - Ethical and intercultural issues to be aware of when working with refugees 
 Download Tool 3 - Ethical and intercultural issues to be aware of when working with refugees - Word version
 Download Tool 3 - Ethical and intercultural issues to be aware of when working with refugees - PDF version

Tool 4 - Responding appropriately to cultural difference and managing intercultural communication
 Download Tool 4 - Responding appropriately to cultural difference and managing intercultural communication - Word version
 Download Tool 4 - Responding appropriately to cultural difference and managing intercultural communication - PDF version

Tool 5 - Arabic: some information 
 Download Tool 5 - Arabic: some information - Word version
 Download Tool 5 - Arabic: some information - PDF version

Tool 6 - Kurdish: some information 
 Download Tool 6 - Kurdish: some information - Word version
 Download Tool 6 - Kurdish: some information - PDF version

Tool 7 - Persian: some information
 Download Tool 7 - Persian: some information - Word version
 Download Tool 7 - Persian: some information - PDF version

Tool 8 - Somali: some information
 Download Tool 8 - Somali: some information  - Word version
 Download Tool 8 - Somali: some information  - PDF version