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Improved Services for Displaced Population: Enhanced Consultations by MCS Front-Line Specialists

In June and July, as part of the "Strengthening Human Rights Safeguards for the Displaced Population in Armenia" project, a series of training sessions were organised for the staff members of the Migration and Citizenship Service (MCS).

Six sessions were conducted in Yerevan and various regions, inter alia covering the differences between citizenship and refugee status, specifics of "temporary protection" according to Armenian legislation, legal status of the displaced population in Armenia with a focus on the European Court of Human Rights judgments on, main principles of communication with the displaced population, and practical examples of misconceptions concerning the topic. The representative of the United Nations High Commissioner for Refugees was given the floor to deliver sessions on the topic of "international protection of refugees". This contribution significantly enriched the training content, providing participants with a comprehensive understanding of international protection mechanisms.

‘’The series of training sessions organised with the support of the Council of Europe were extremely important for strengthening the capacities and skills of the Migration and Citizenship Service staff, particularly in the context of providing counselling to the refugees. The services provided to displaced persons differ in terms of administration, documentation, and communication skills. We tried to address the existing gaps in these areas; we will evaluate our success based on the feedback from the stakeholders’’, Nelly Davtyan Deputy Head of Migration and Citizenship service.

The successful completion of these training sessions marks a significant step in strengthening the capacity of the MCS staff to better address the needs and rights of the displaced population in Armenia.

Armenia June-July 2024
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The Council of Europe is the continent’s leading human rights organisation, with 46 member states, including Armenia. All our member states are party to the European Convention on Human Rights, which is the cornerstone of human rights protection in Europe.

The Council of Europe Office in Yerevan, represents the Secretary General in Armenia. It closely co-operates with national authorities supporting the implementation of statutory obligations to the Council of Europe by Armenia through co-operation projects.


 

Armenia and the Council of Europe – bringing human rights from the conference table to your kitchen table

The Council of Europe works for you. We want to give visibility to the role, standards and work of the Council of Europe in its member states, to show how Council of Europe membership has helped achieve particular results or changes. Our aim, through a variety of events and actions, is to highlight ways in which the Council of Europe’s action has helped improve the life of individuals and contributed to improving people’s enjoyment of fundamental rights.

 

Whether it is the impact of the European Convention on Human Rights at national level, or the Council of Europe's work in many fields, such as working to abolish the death penalty or to ensure freedom of expression and freedom of the media, or to adress online and technology-facilitated violence against women through the Istanbul Convention and Budapest Convention on Cybercrime, the Council of Europe has achieved a lot since 1949. View achievements »