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Intercultural cities: good practice examples

The Intercultural city aims at building its policies and identity on the explicit acknowledgement that diversity can be a resource for the development of the society.

The first step is the adoption (and implementation) of strategies that facilitate positive intercultural encounters and exchanges, and promote equal and active participation of residents and communities in the development of the city, thus responding to the needs of a diverse population. The Intercultural integration policy model is based on extensive research evidence, on a range of international legal instruments, and on the collective input of the cities member of the Intercultural Cities programme that share their good practice examples on how to better manage diversity, address possible conflicts, and benefit from the diversity advantage.

This section offers examples of intercultural approaches that facilitate the development and implementation of intercultural strategies.

Template for collection of Good practices >>

Together in the same direction (Juntas en la misma dirección)

Spain Tenerife 2012 - ongoing

Purpose: ‘Together in the same direction’ is a strategy for managing diversity that brings rigour and clarity to the actions to be implemented. This Strategic Plan also defines three main lines of...

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Diverse Tenerife – Intercultural Strategy

Spain Tenerife 2016 - ongoing

Purpose: ‘Tenerife Lives Diversity’ is a strategic framework aimed at serving as a reference point for public administrations, associations and the citizens of the island of Tenerife, assisting...

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OBITen - The Immigration Observatory of Tenerife

Spain Tenerife 2001 - ongoing

Purpose: The OBITen promoting scientific research into migratory movements on the island of Tenerife. It prioritises the need to apply theoretical knowledge to the planning and management of...

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Grupo de Diálogo Interreligioso (Group of Interfaith dialogue)

Spain Tenerife 2017 - ongoing

Purpose: The group of interfaith dialogue promotes spirituality through knowledge and understanding of different beliefs and religious or spiritual developments with a learning attitude. The...

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Maribyrnong - Regeneration with a Focus on the Holistic Community

Australia Maribyrnong 2020

Stimulus/Rationale: The City of Maribyrnong is within the municipality of Melbourne, Australia, and is one of the most multicultural municipalities in Victoria. It aims to be an ‘Intercultural...

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Intercultural Interaction: collective healing and memory of this time

Australia Ballarat Maribyrnong Melton 2020

Purpose: Using storytelling to build connections, address fears and ease anxiety. Stimulus/Rationale: In 2020 the Cities of Ballarat, Melton and Maribyrnong launched a Storytelling project...

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Statistics in help of city’s policy formulation

Australia Salisbury Ongoing

Purpose: The City of Salisbury’s Council policy formulation is heavily informed by demographic statistics from the Australian Bureau of Statistics. Stimulus/Rationale: Quantitative and qualitative...

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Sister and Friendship City Policy

Australia Salisbury Ongoing

Purpose: The Australian City of Salisbury has an explicit policy to encourage international cooperation in the economic, scientific, cultural and other areas. Process: The “Sister City and...

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Salisbury develops inclusive welcoming and participation actions

Australia Salisbury 2020

Purpose: The “Welcome to Salisbury Information Booklet” and the “Community Engagement Framework” improves the intercultural profile of the Australian city. Process: The comprehensive city-specific...

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Public Participation Networks (PPN)

Ireland Dublin 2020

Purpose: A Network to enhance community participation in local government - Promotes social inclusion - Links citizens with local authorities Stimulus/Rationale: Public Participation Networks (PPN)...

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Community Grants

Ireland Dublin Ongoing

Purpose: Encourage citizens’ participation and involvement in the city through access to public grants for community projects Process: Community Development is a process where community members...

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Residents’ participation shows meaningful community engagement

Australia Salisbury 2020

Purpose: Salisbury seeks the participation of all residents through community workshops and surveys Process: The adoption of the Intercultural Strategic Plan 2017-2027 of the City of Salisbury was...

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The Diversity Lab

Italy Reggio Emilia 2022

Purpose: The municipality launched the Diversity Lab programme to explore the advantages of cultural diversity, with reference to new plural economies and open innovation processes. An...

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Erlangen-Nürnberg: University enables access to education for refugees

Germany Erlangen 2017

Purpose: A database to protect private data and speed up the stream of information between different departments. Stimulus/Rationale: In 2015, four times as many people fled to Europe from their...

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Human Libraries

Portugal Braga ongoing

Purpose: Within the project "Braga: an Intercultural Journey", Human Library sessions are promoted in the schools of the municipality, until December 2021. The Human Library is a strategy of social...

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Community action plan — community development (CAP-CD 2022-2023) of the city of Sherbrooke

In the interest of the residents’ quality of life, Sherbrooke wants to support community organisations in delivering projects related to the fields of activity identified in the Community and...

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III Bilbao Intercultural City Plan

Spain Bilbao From 2021 to 2027

Purpose: The III Bilbao Intercultural City Plan aims to guide public policies, from an intercultural perspective, in order to strengthen social cohesion and urban development in the city. To this...

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School Participatory Budgeting - Vinnytsia

Ukraine Vinnitsya 2021

Purpose: School participatory budgeting for community participation Stimulus/Rationale: Citizen participation in government decision-making is one of the common democratic principles of the Council...

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Employment opportunities as a factor of cohesion

United Kingdom Manchester Ongoing

Purpose: Employment supporting cohesion Stimulus/Rationale: Process: In Manchester (United Kingdom), the Manchester International Festival’s Factory Academy partnered with the construction firm...

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The Inclusive Anchors Network

United Kingdom Leeds 2022

In Leeds (United Kingdom), a group of the thirteen largest (primarily) public sector employers, including the city council, local universities and Yorkshire Water, have formed the Inclusive Anchors...

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Cultural projects reflecting and promoting the diversity of Camden’s communities

United Kingdom Camden

Culture is at the centre of Camden Council’s work. It aims to deliver inspiring arts projects on Camden’s estates and neighbourhoods that are co-created, engage with the most disadvantaged...

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Involvement of Camden’s communities in its urban planning

United Kingdom Camden 2022

Camden always takes into account the diversity of the population in the design, renovation and management of new public buildings or spaces. The Camden Local Plan (2017) is the key strategic...

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Information sharing with civil society and grassroots organisations on intercultural inclusion goals

United Kingdom Camden

Camden collaborates with civil society and grassroots organisations that are active in the various fields concerned by intercultural inclusion, through regular meetings but also information sharing...

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Initiatives of hospitality in Camden

United Kingdom Camden

Camden is currently welcoming a number of Afghan evacuees for support from the Council, such as housing, health care, food and education (see Asylum Seekers and Refugees - Camden Council). The...

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The inclusive employers toolkit

United Kingdom Bradford 2022

  Purpose: Bradford Council champions inclusive business practices Stimulus/Rationale: Process: In Bradford (United Kingdom), the accountancy and consulting firm Grant Thornton have developed an...

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Everyone different, Everyone matters

United Kingdom Calderdale 2022

In Calderdale (United Kingdom), the local authority has led the development of a social cohesion strategy, produced in consultation with the local public, under the banner of ‘everyone different,...

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Integrating and supporting the ethnic minorities in Camden’s businesses

United Kingdom Camden

Camden takes action to encourage businesses from ethnic minorities to move beyond the ethnic economy and enter the mainstream economy and higher value-added sectors. Good Work Camden has partnered...

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Collaborating to change local food systems

Italy Milan 2019- ongoing

Purpose: Milan is combating food waste by making the most of its food resources while supporting the regeneration of natural systems and the inclusion of migrants. The city has developed circular...

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Integration project for newly arrived refugees with urban farming

Norway Bergen 2019-2023

Purpose: The project aims to create sustainability through urban farming and distributing the harvest of urban farming to restaurants, and to integrate newly arrived refugees by involving them in...

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Erlangen: Digital inclusion in the time of crisis, while extending life of IT products

Germany Erlangen 2020

Purpose: With the Covid-19 pandemic, the topic of digitisation has become even more important. At times, participation was only possible digitally. However, the need for digital equipment is not...

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Utilising waste land to build community, local resilience, and employment

United Kingdom Calderdale 2022

The largest employer in one of the most deprived areas of Calderdale, United Kingdom, is a voluntary organisation that has created a green kitchen building in a community garden on a piece of...

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“Lublin for All” Project for strengthening intercultural approaches in collaboration with Canton of Neuchâtel

Switzerland Poland Neuchâtel Lublin 2012-2014

Purpose: The purpose of this project was to design and test a participatory system of diversity management in the city of Lublin and to learn from the experience of the Swiss canton ofNeuchâtel in...

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Barcelona Municipal Immigration and Refuge Council

Spain Barcelona Since 1997

Purpose: The Barcelona Municipal Immigration Council (Consell Municipal d'Immigració de Barcelona, CMIB) is an advisory and participatory body of the Barcelona City Council and was established in...

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Lublin’s Civic Dialogue Committee

Poland Lublin 2021 - ongoing

Purpose: Lublin’s Civic Dialogue Commission for the City Support System for the Integration of Migrants constitutes a key element of Lublin's participatory system for managing cultural diversity....

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“Faces of Lublin” awareness raising campaign

Poland Lublin 2014

Purpose: This public awareness campaign was undertaken by the City of Lublin to strengthen the image of Lublin as an intercultural city by promoting the diversity of its residents through an...

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"Citizen Coin Bradford"

United Kingdom Bradford 2020

Purpose: The city of Bradford (United Kingdom) has developed a project called “Citizen Coin Bradford” as part of the “Stronger Communities Partnership’s Strategy and Delivery plan” as one of its...

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Akadimia - an Intercultural Centre for Social Integration

Greece Ioannina 2021 - Ongoing

Purpose: The purpose of the Intercultural Centre for Social Integration in Ioannina is to provide support and assistance primarily to refugees and migrants residing in the area. It aims to improve...

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Generational Dialog

Norway Bergen 2022 -

Purpose: The project aims to create a better basis for communication between generations (i.e., between “second-generation” children born and living in a foreign country and parents that migrated...

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Gender-responsive budgeting to improve the impact of public policies on gender equality

France Strasbourg Since 2022

Purpose: Gender-responsive budgeting allows for better consideration of the impact of public policies on gender equality. In the long run, it will allow for a sustainable and transversal...

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A Strategic, Coordinated and Inclusive Approach to Migration

United Kingdom Leeds 2020

The development of the city’s Strategic, Coordinated and Inclusive Approach to Migration was the result of a year’s consultation and research over 2016 - 2017. The process included focus groups...

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The Leeds Citizens Panel

United Kingdom Leeds 2020

Leeds has implemented the Leeds Citizens Panel[1], to ensure broad consultation and engagement in co-design involving people with diverse backgrounds in policy formulation. The panel enables the...

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Ciga Giro Project

Portugal Vila Verde Since 2021 - ongoing

The Ciga Giro Project – People and Identities, Answers and Options is a social intervention, in the municipality of Vila Verde, focusing on the fight against the social segregation of the Roma...

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Welcoming guides

Portugal Vila Verde 9 months – April to November 2022

Purpose: This activity had the purpose of improving the welcoming of people with an international protection status coming from Ukraine. The city wanted to ensure access to information for everyone...

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Capacity building on diversity: City staff and Police

Spain Valladolid 2019 - ongoing

Purpose: The training of the staff of this City Council is seen as a tool for raising awareness, as it contributes to broadening knowledge, tools and resources aimed at effectively managing...

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Welcoming and social inclusion of newcomers in the city

Spain Valladolid 2019-ongoing

Purpose: Valladolid promotes social inclusion and respect of the human rights of asylum-seekers and migrant people living in the city. Besides guaranteeing the reception of newcomers, the Council...

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Creating the conditions for an equality data strategy in Ireland

Ireland Since 2020

Equality data is of critical importance and significant interest to all those involved in this initiative. It is required to feed into the policy cycle to enhance evidence-based policy making in...

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Reaching a point from which to take action in Oslo

Norway Oslo 2022

Purpose: Oslo Municipality undertook a research initiative to gather data on experiences of discrimination, alongside an initiative to develop indicators to measure progress made in response to the...

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Territorial and cultural equity in Montréal – Population focus

Canada Montreal 2020

Targeted Equality Data Initiatives Purpose: Population data is gathered and analysed to inform and guide the design and implementation of city interventions, ensuring they are as just and...

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Art-therapy in Lutsk

Ukraine Lutsk 2022

Purpose: Providing psychological relief to internally displaced children and helping them coping with the stress and challenges derived from Russia’s military aggression against Ukraine....

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The Leeds City Region Diversity Dashboard

United Kingdom Leeds 2022

The Leeds City Region Diversity Dashboard is a project by the Leeds Inclusive Anchors Network. Leeds Inclusive Anchors Network is a group of the city’s largest (mainly) public sector employers....

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Limassol’s Intercultural Council helps the city to handle challenges with an Intercultural Strategy

Cyprus Limassol 2023 – 2025

Purpose: The purpose of the intercultural integration strategy in Limassol is to foster diversity as a source of strength and prosperity by promoting inclusive interactions, empowering all...

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The Office for Religious Affairs: a comprehensive approach

Spain Barcelona Since 2005

Purpose: The Office of Religious Affairs (OAR) of the Barcelona City Council is a municipal service whose main objective is to serve as a reference point for religious and spiritual matters, as...

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Barcelona Intercultural Plans

Spain Barcelona 2010 - ongoing

Purpose: The Barcelona Intercultural Plan (2010) was a mandate of the City Council’s Immigration Working Plan 2008 and its main goal was to define a clear intercultural policy strategy about how...

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Intercultural mediation to promote living together

Spain Valladolid 2019 - ongoing

Purpose: The overall objective is the promotion of mediation as a mechanism of alternative conflict resolution that will help to foster peaceful and inclusive cohabitation in the municipality of...

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Salisbury’s strong effort in the educational sphere

Australia Salisbury 2020 onwards

Purpose: The regular intercultural projects carried out by Salisbury’s schools highlight the intercultural nature of the City. Process: Great examples of this effort are the programmes “Community...

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Salisbury shows its intercultural commitment with a public declaration and a Strategic Plan

Australia Salisbury 2017 onwards

Purpose: The Australian City of Salisbury has shown its intercultural commitment through a public declaration and the adoption of an Intercultural Strategic Plan for the period 2017 -2027. Process:...

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Salisbury’s Intercultural Strategic Plan 2017-2027 encourages the intercultural exchanges

Australia Salisbury 2017 onwards

Purpose: The Intercultural Strategic Plan includes the idea to: “encourage intercultural exchanges”. This idea is supported via actions in the Implementation Plan and is manifested through the...

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Botkyrka: Anti-Rumour Cafés – Stop the Rumour

Sweden Botkyrka 2016-

Purpose: The Anti-Rumours Cafés, now called Stop The Rumour (Stop Ryktet) and are carried out for the municipality of Botkyrka by the environmental and social impact agency The Good Tribe that set...

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Career counselling for SPRAR beneficiaries

Italy Ravenna 2017

  Purpose: The action aims to analyse the working background of refugees and asylum seekers taken in charge by the SPRAR programme and to give them useful information and advice for the job search....

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Intercultural Education as a part of a School Curriculum

Ukraine Sumy 2017

Purpose: To teach school kids values of tolerance, respect to different cultures, and ethnic conflicts prevention Process: In 2017, Sumy school #18 officially established intercultural education as...

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Participation Scheme

United Kingdom Swansea

Purpose: Working in partnership and residents’ consultations are at the core of Swansea’s way of planning and evaluating policies. Process: In Swansea priorities, plans, budget, social services,...

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Supporting Culturally Diverse NGOs

Spain Donostia-San Sebastian 2010

Purpose: Support culturally diverse NGO to enhance participation of migrants, ethnic minorities and local citizens in the life of the city and to mainstream the intercultural approach. Process: The...

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The Successful Roma of Pavlohrad

Ukraine Pavlograd 2012-2018

Purpose: Integration of Roma population into the city's social life; encouraging Roma community, fighting negative stereotypes. Stimulus/Rationale: Pavlohrad has a large community of Roma people,...

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The Montreal Intercultural Council

Canada Montreal permanent

The Montreal Intercultural Council (CiM) advises, and issues opinions to, the City Council and the executive committee on all issues of interest to the cultural communities and on any another...

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Urban Working Group (UWG) of Epirus

Greece Ioannina since April 2017

Purpose: The purpose of the Urban Working Group (UWG) is to facilitate effective coordination and collaboration among various stakeholders involved in refugee management in the Epirus region of...

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Interkulcultural Mediation at the Rixdorfer Primary School

Germany Berlin-Neukölln 2018 onwards

Purpose: Mediating between cultures and languages to promote intercultural integration at schools Stimulus/Rationale: Process: Berlin-Neukölln supports the organisation “LebensWelt” (“Living...

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The Intercultural Calendar

Germany Berlin-Neukölln 2018 onwards

Purpose: A calendar for different religious, cultural and international celebrations Stimulus/Rationale: Process: Together with the integration representatives of each Berlin district, Neukölln...

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Women in intercultural dialogue

Germany Berlin-Neukölln 2018 onwards

Purpose: A space for mothers from different background to share, learn and to pass onto their children. Stimulus/Rationale: Process: Berlin-Neukölln supports the organisation “LebensWelt” (“Living...

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Auckland’s support for its diverse entrepreneurs

New Zealand Auckland 2018 onwards

Purpose: Programmes, competitions and spaces that encourage innovation and collaboration amongst Aucklanders from all kinds of backgrounds. Stimulus/Rationale: Tātaki Auckland Unlimited 's diverse...

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#iorispetto: active citizenship against discrimination

Italy Turin Milan Palermo March 2018 until 31 August 2019

Purpose: #IORISPETTO promoted society, young people and students’ awareness of a culture of human rights and the principles of fairness and justice, together with an understanding of the mechanisms...

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An ‘Integrated Area Plan’

New Zealand Auckland 2017 onwards

Purpose: Auckland Council engages with South Auckland’s communities to prepare for future developments in their area. Stimulus/Rationale: When proposing a change, Auckland Council partners with...

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The Champions for Change Network

New Zealand Auckland 2018 on

A network of committed senior leaders across New Zealand, advocating and promoting the diversity advantage in the wider business community. Many of Auckland’s senior leaders are part of the...

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Increasing awareness about Islam and reducing anti-Muslim stereotypes

Ukraine Lutsk 2018

Purpose: “Interpretation of Surahs of the Quran” is an initiative aimed to dismantle stereotypes about Islam and the Muslim world in general, to build a peaceful intercultural society in Ukrainian...

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A road map to promote egalitarian government open to diversity

Switzerland Neuchâtel 2018

This roadmap is an unprecedented step in Switzerland and is designed not only to combat discrimination but to capitalise on diversity proactively so as to create a climate fostering creativity and...

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The Human Rights Film Festival

Spain Donostia-San Sebastian Since 2003

Purpose: The Human Rights Film Festival is an initiative that uses the power of the cinema to promote a culture of peace and respect for human rights, becoming a great agent of social change. The...

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