Back Ten Attributes of Health Literate Health Care Organizations – United States

 Aim and objectives:

The Brach model highlights ten attributes of health literate organisations.


 Target group:

The Brach model can be used for strategic planning by health professionals, providers and decision-makers.


 Method:

The model describes ten action areas for health providers and managers to develop and improve to become a health literate organisation: 

  • leadership that makes health literacy integral to its mission, structure, and operations;
  • integration of health literacy into planning, evaluation measures, patient safety, and quality improvement;
  • training of workforce to be health literate and monitor progress;
  • involvement of populations served in the design, implementation, and evaluation of health information and services;
  • meeting the needs of populations with a range of health literacy skills while avoiding stigmatisation;
  • applying health literacy strategies in interpersonal communications and confirm understanding at all points of contact;
  • provision of easy access to health information and services and navigation assistance;
  • designing and distributing print, audio-visual, and social media content that is easy to understand and act upon;
  • addressing health literacy in high-risk situations, including care transitions and communication about medicines;
  • clear communication of what health plans cover and what individuals will have to pay for services.

 Outcome:

The Brach model has been influential in the agenda-setting for structural efforts to improve health literacy.


 Added value:

Applying a strategic approach in the implementation of health literacy strengthens the impact of health literacy across the organisation and beyond.


 Ten Attributes of Health Literate Health Care Organizations

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